Refund policy
At Vexomo, we want you to feel confident when shopping with us. This policy explains when returns and refunds are accepted, how to request them, and how refunds are processed. By placing an order on our website, you agree to the terms outlined in this policy.
All returned items must be sent using a trackable shipping service. Returns must be shipped to the return address provided by our support team. Please do not send returns to the business registration address.
As we operate exclusively online, all returns must be handled via mail.
30-DAY RETURN WINDOW
Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must be unused, unworn, and returned in the same condition in which it was received. All original packaging, accessories, manuals, and documentation must be included with the returned product.
Returns must be requested and approved by our support team before being shipped. We aim to review all requests fairly and in accordance with this policy. Items returned without prior approval may not be accepted.
We do not charge any restocking fees.
CHANGE OF MIND RETURNS
If you change your mind about your purchase, you may request a return within 30 days of delivery.
To qualify for a Change of Mind return, the item must be unused, in its original condition, and returned with all original packaging, accessories, and documentation. Change of Mind returns are offered voluntarily.
Return shipping costs for Change of Mind returns are the responsibility of the customer.
Vexomo offers free shipping on all orders. If a return is approved, a refund will be issued for the full amount paid at checkout using the original payment method.
Once the returned item has been received and inspected, a refund will be issued to the original payment method within 14 business days.
WRONG PRODUCT RECEIVED
If you receive a product that is different from the item you ordered, you may request a return within 30 days of delivery.
A wrong product refers to receiving a different model, product type, or color than the one that was ordered. Minor differences caused by lighting, screen settings, photography, or manufacturing variations are not considered incorrect items.
If the wrong item was sent, we will provide instructions for returning the product. Once the returned item has been received and inspected, a replacement or full refund will be issued.
Return shipping costs for incorrect items will be covered by Vexomo.
DAMAGED IN TRANSIT
If your item arrives damaged during shipping, the issue must be reported within 14 days of delivery.
To help us resolve the issue quickly, please provide clear photos of the damaged item as well as the packaging in which it arrived.
Once the damage has been verified, we will offer either a replacement or a full refund. If a return is required, Vexomo will cover the return shipping costs.
FAULTY ITEM (MANUFACTURING DEFECT)
If the item has a manufacturing defect or does not function as intended, you may request a return within 30 days of delivery.
Please include photos or videos clearly showing the issue so our support team can evaluate the problem.
Once the item has been inspected and the defect confirmed, we will offer a replacement or a refund. If the product must be returned for inspection, Vexomo will cover the return shipping costs.
ITEM NEVER ARRIVED
If your order has not arrived within the estimated delivery timeframe, please contact us no earlier than 10 business days after the expected delivery date.
We will investigate the issue with the shipping carrier. If the package is confirmed as lost, you may choose between a replacement or a full refund. Refunds are processed within 14 business days after the issue has been resolved.
ORDER CANCELLATION
Orders may be cancelled before they are processed or shipped. Once an order has been processed or dispatched for shipment, it can no longer be cancelled.
If you decide you no longer want the product after it has been delivered, you may return it under the Change of Mind return policy.
HOW TO REQUEST A RETURN OR REFUND
To request a return or refund, please contact our support team at info@vexomo.com and include the following information:
Your order number
The reason for your request
Photos or videos of the item if the product is damaged, defective, or incorrect
Our support team will review your request and provide return instructions if the request is approved.
REFUND PROCESSING
Once the returned item has been received and inspected, or once a delivery issue has been confirmed, refunds are processed within 14 business days.
Refunds are issued to the original payment method used during checkout unless the customer requests store credit instead.
Store credit is issued in the form of a gift card or discount code that can be used for future purchases at https://vexomo.com.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
NON-RETURNABLE ITEMS
Certain items cannot be returned. These include:
Custom-made or personalized items
Products sealed for hygiene or safety reasons once opened
Gift cards
Any product that is not eligible for return will be clearly identified on the product page.
EXCHANGES
We do not offer direct exchanges. If you would like a different product, please return the original item for a refund or store credit and place a new order.
CONTACT INFORMATION
If you have any questions about returns or refunds, please contact us.
Vexomo is operated under:
L.P. Commerce Group L.L.C.
Reg. Number: 2025-001844327
Street: 30 North Gould Street, STE R
City: Sheridan
State: Wyoming
Zip Code: 82801
Country: United States
Email: info@vexomo.com
Phone: +1 (917) 730-4994
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (CST)
Response Time:
Within 24–48 hours
Please note: Vexomo is an online-only store and does not have a physical retail location.