Shipping policy
At Vexomo, we are committed to delivering your order reliably, safely, and with full transparency. This shipping policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking information, and how delivery issues are handled.
As an online-only store, Vexomo ships products directly to customers and does not offer in-person pickup or physical store visits.
SHIPPING LOCATIONS
We currently ship orders within the United States.
All orders are fulfilled through our logistics partners and delivered to customers across the United States using trusted carriers.
ORDER PROCESSING
Orders are processed within 1–3 business days after payment confirmation.
Orders placed before 5:00 PM EST are typically processed the same or next business day. Orders placed after this time are processed on the following business day.
Orders are processed and dispatched Monday through Friday, excluding public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
SHIPPING COSTS
We offer free tracked shipping on all orders delivered within the United States. There is no minimum order value required.
If additional shipping options become available in the future, any applicable costs will always be clearly displayed at checkout before completing your purchase.
DELIVERY TIMES
Estimated delivery times for orders shipped within the United States are as follows.
Processing time: 1–3 business days
Shipping (transit) time: 5–10 days
Estimated total delivery time: 6–13 days
Most customers receive their orders within this estimated timeframe.
Delivery times are estimates and may vary slightly depending on location, courier operations, weather conditions, or peak shipping periods.
SHIPPING CARRIERS
Orders are shipped using trusted logistics partners and delivered by established courier services.
The final delivery carrier may vary depending on the destination and the logistics partner handling the shipment. All shipments include tracked delivery so customers can follow their order from dispatch to delivery.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number via email.
You can track your shipment at any time using the tracking link provided in your shipping confirmation email or through the Track Order page on our website.
Please allow up to 24 hours after dispatch for tracking information to become available in the courier’s system.
DELIVERY DELAYS
While most orders arrive within the estimated delivery window, occasional delays may occur due to factors outside our control. These may include carrier delays, carrier processing, logistics handling, weather conditions, logistical disruptions or high seasonal shipping volumes.
If your order has not arrived within 10 business days after the estimated delivery window, please contact our customer support team and we will assist you in locating your shipment.
SHIPPING ADDRESS ACCURACY
Please ensure that your shipping address is entered correctly at checkout.
Vexomo is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible so we can attempt to update the order before it is dispatched.
LOST OR MISSING PACKAGES
If a shipment is confirmed as lost by the carrier, customers may choose between a replacement shipment or a full refund to the original payment method.
To report a missing package, please contact our support team and include your order number so we can assist you as quickly as possible.
CONTACT INFORMATION
Vexomo is operated under:
L.P. Commerce Group L.L.C.
Reg. Number: 2025-001844327
Street: 30 North Gould Street, STE R
City: Sheridan
State: Wyoming
Zip Code: 82801
Country: United States
Email: info@vexomo.com
Phone: +1 (917) 730-4994
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (CST)
Response Time:
Within 24–48 hours
Please note: Vexomo is an online-only store and does not have a physical retail location.